Returer

Register your return

• Register your return through My account.
• Once the return has been registered, a return label or QR code will be sent to the email address used for the order.
• The return shipping fee is €5.99 and will be deducted from the refund.
• The refund will be processed once we have received and approved the return. The amount will be refunded using the same payment method used for the order.

If you received an incorrect item or if the case is approved under our quality guarantee, Poze Hair will cover the return shipping costs.

Exchanges

We do not offer direct exchanges.

If you would like a different product, return the item you do not wish to keep and then place a new order through our online store.

Once we have received and approved the return, the amount paid for the returned item will be refunded in accordance with our return policy.

This is the fastest and safest way to ensure that the product you want is in stock and that your new order can be dispatched without unnecessary delay.

Important information

• For hygiene reasons, we do not accept returns of used hair extensions or cosmetic products.
• The product must be unused and kept in its original packaging. Any seal must remain intact.
• If the return does not meet these requirements, it cannot be approved and the product will be sent back to the customer.
• Always check your order immediately after receiving it.
• If you received an incorrect item or anything is missing from the delivery, contact our customer service as soon as possible.